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Guest feedback study

Three Tips for Keeping Up With Guest Feedback

Hotels today must keep up with guest feedback in real-time across a myriad of platforms ranging from social media to online review sites. Bruce...
Opening hotel room door

Lost and Found: Legal Implications and Guest Expectations

Sometimes, guests forget to take all of their belongings with them when they check out of a hotel. When a room attendant finds left-behind...
Guest experience

Back To Basics: Elevating the Guest Experience Starts With Mastering the Essentials

Hotel guests have never been happier. That’s not just a lofty statement—it’s a trend that J.D. Power reported in its 2018 North American Hotel...
Consumer privacy

Hotels Improve Guest Experience When They Become Data Advocates

Consumer privacy is a hot topic that is not going away any time soon. Guests are increasingly concerned about their personal information—and for good...
Intoxicated guest

What Do You Do With an Intoxicated Guest?

Have a question for our experts? Submit it here. What do you do with an intoxicated guest? "Recently, a guest who was visibly intoxicated walked through my...
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