Tag: guest relations
Three Tips for Keeping Up With Guest Feedback
Hotels today must keep up with guest feedback in real-time across a myriad of platforms ranging from social media to online review sites. Bruce...
Lost and Found: Legal Implications and Guest Expectations
Sometimes, guests forget to take all of their belongings with them when they check out of a hotel. When a room attendant finds left-behind...
Back To Basics: Elevating the Guest Experience Starts With Mastering the Essentials
Hotel guests have never been happier. That’s not just a lofty statement—it’s a trend that J.D. Power reported in its 2018 North American Hotel...
Hotels Improve Guest Experience When They Become Data Advocates
Consumer privacy is a hot topic that is not going away any time soon. Guests are increasingly concerned about their personal information—and for good...
What Do You Do With an Intoxicated Guest?
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What do you do with an intoxicated guest?
"Recently, a guest who was visibly intoxicated walked through my...