Tag: coronavirus
Keeping the Smile in ‘Service with a Smile:’ How to Deliver Service Beyond the...
What has happened to customer service? It is the essence of, and foundation upon, which our industry has been built. Excellent customer service is...
Alex Francis: Leading a Team in the Midst of COVID-19
Radisson Blu Minneapolis Downtown General Manager Alex Francis discovered his love for hospitality when he was very young, traveling with his parents and staying...
AHLA Releases Statement on Bipartisan COVID Relief Package
WASHINGTON, D.C. — On Monday, the American Hotel & Lodging Association (AHLA) released a statement from its president and CEO, Chip Rogers, on the...
The Great COVID Do-Over? Looking for a Silver Lining in Dismal Group and Transient...
Since COVID-19 struck in March of this year, group and transient demand has plummeted, taking both ADR and RevPAR with it. At the low...
Less Is More: New Guestroom Protocols for a New Norm
Travelers have always placed guestroom cleanliness at the forefront of their lodging priorities. For this very reason, most hotel brands have developed detailed guestroom...