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Hospitality Vendors and Service Providers Launch COVID-19 Tools and Resources

In response to the COVID-19 pandemic, scores of hospitality vendors and service providers have rolled out tools and resources—many of which they are offering...
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Survey Shows What Guests Actually Want From Hotels

NEW YORK—According to a new poll conducted by research firm YouGov and commissioned by hotel operations platform ALICE, 81 percent of consumers would like...
GDPR

Seven Steps to Becoming GDPR Compliant Before May 25

With less than a month to go until the General Data Protection Regulation (GDPR) goes into effect, hoteliers are running out of time to...
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Expedia Invests $26 Million in ALICE

New York–Hotel operations platform ALICE has secured $26 million in Series B funding from online travel giant, Expedia, Inc. The completed investment makes Expedia...

How Long is Too Long to Leave Guests Hanging?

NEW YORK—Guests have a right to complain if hotel staff does not respond to their text requests in about 12 minutes, to emails in...
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