Lodging Daily News

MINNEAPOLIS—IDeaS updated its client experience with new enhancements to the IDeaS learning journey. This effort includes the implementation of live chat support, monthly live learning events, quarterly panels, and on-demand virtual training sessions. In an industry where timeliness is critical, resolving questions, concerns, and other system issues can’t wait. Support content and response speed are components of customer satisfaction, with most customers expecting companies to interact in real time. IDeaS now offers live chat support

PHILADELPHIA—HHM Hotels promoted Dani Elhachem to chief operating officer, effective immediately. Having held over 10 years of senior and executive roles at HHM Hotels, Elhachem has driven results for new and existing ownership partners, cultivated future leaders, and crafted approaches to commercial strategy, in particular around distribution, for both branded and independent verticals. The management and investment firm has a portfolio of hotels spanning the United States, Canada, and the Bahamas. Their operating portfolio includes

ORLANDO, Florida—Auro Hotels announced the newest addition to its portfolio: the Courtyard by Marriott Orlando Airport. This property acquisition adds to its base in the Orlando market, bringing the total to eight properties and 1,521 rooms. With ownership and operation in the Orlando Airport submarket since 1995, Auro is positioned to leverage its sales and revenue management teams to drive market share and operating efficiency. The Courtyard Orlando Airport is located two miles north of

HYDE PARK, New York—Shaner Hotel Group, LP opened the Inn at Bellefield Residence Inn by Marriott International, a 136-room all-suite hotel. It’s located in New York’s Hudson Valley at Bellefield at Historic Hyde Park. An opening celebration is set for spring 2024. “The Inn at Bellefield is a signature addition to the Shaner Hotel Group’s diverse portfolio,” said Lance T. Shaner, chairman and CEO, Shaner Hotel Group, LP. “With a superb location in the center

MIAMI BEACH/ORLANDO, Florida—Rentyl Resorts announced its collaboration with DaVinci Hospitality Group and Ferrari Group to brand and manage a new boutique hotel in Miami Beach. This partnership unites Rentyl’s experience in creating experiences with DaVinci Hospitality’s property development. “We are delighted to work with DaVinci Hospitality Group,” said Nicholas Falcone, CEO of Rentyl Resorts. “This venture aligns perfectly with our goal of providing a unique Miami Beach experience at a vibrant condo hotel.” Set for