William D. Frye
Dr. William D. Frye is a hospitality educator, researcher, consultant, and former hotel general manager. He is the co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
How to Make a Bed in Under Five Minutes
The trick to bed-making efficiency is to reduce movement around the bed and to minimize unnecessary movements that will consume time and possibly tire...
Tips for Deep Cleaning a Hotel Guestroom
For many hotels, the slower winter months are a perfect time to ramp up deep cleaning efforts in guestrooms. Deep cleaning is the process...
Do Not Disturb: Honoring Guest Privacy
It’s critical that managers train personnel about the importance of honoring do-not-disturb signs, but there’s a limit to how long employees should respect a...
The Germiest Places in a Hotel Guestroom
Given that a hotel guestroom may house hundreds of different travelers each year, cleanliness is of paramount importance to prevent the transfer of germs...