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William D. Frye

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Dr. William D. Frye is a hospitality educator, researcher, consultant, and former hotel general manager. He is the co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.

Do Not Disturb: Honoring Guest Privacy

It’s critical that managers train personnel about the importance of honoring do-not-disturb signs, but there’s a limit to how long employees should respect a guest’s privacy before entering the room. Here are a few...

The Germiest Places in a Hotel Guestroom

Given that a hotel guestroom may house hundreds of different travelers each year, cleanliness is of paramount importance to prevent the transfer of germs from one guest to the next. Room attendants should place...