William D. Frye
Dr. William D. Frye is a hospitality educator, researcher, consultant, and former hotel general manager. He is the co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
Finding Housekeeping Employees
A hotel without a reliable and consistent housekeeping staff will likely experience diminished cleanliness, face lower quality assurance scores from inspectors, be subjected to...
The Evolution of Housekeeping
As LODGING celebrates its 40th anniversary, we can reflect on the changes to hotel housekeeping that have occurred during this time period. Though not...
Top Five Overlooked Tasks When Cleaning Guestrooms
When room attendants are centrally focused on cleaning the more visible living areas of the guestrooms, some items may go overlooked. Here are the...
Determining the Proper Order to Clean Guestrooms
Many housekeeping attendants often express confusion about the proper order in which guestrooms should be cleaned each day. The ideal order should be based...
Eliminating Linen and Amenity Theft
Theft of housekeeping supplies is detrimental to the department’s bottom line. Here are some suggestions to help housekeeping managers minimize housekeeping losses.
Keep housekeeping closets...