Robin McLaughlin
Robin McLaughlin is digital editor of LODGING.
A Word from Gary Gray of Twenty Four Seven Hotels
In January, Gary Gray was named chief investment officer of Newport Beach, Calif.-based Twenty Four Seven Hotels. Gray, who brought to his new position years of experience in the industry, shared with LODGING how much...
Driving Customers to Direct Bookings
Partnering with an OTA can be both a beneficial and hindering experience to a hotel’s operations—the battle for driving customers to book directly is a competitive conflict that hotels have been fighting for years....
Hilton Garden Inn’s F&B Enhancements
At AAHOA this week, Hilton is making some big announcements regarding the F&B program for Hilton Garden Inn. John Greenleaf, SVP and global head of the brand, spoke with LODGING about the brand’s new...
Optimizing Hotel F&B Returns
In the 1990s, hotel restaurant dining had a bad reputation. During this era, most hotel food and beverage programs were designed strictly to be enjoyed by in-house guests during their stays, and they did...
Raising Operating Standards Through Training
UniFocus—a system that assists service industry businesses to increase asset value and reduce labor costs—has advanced their training procedures for users to expand their knowledge in business-improving processes.
By continuing training, customers who are already...