Robin McLaughlin
Robin McLaughlin is digital editor of LODGING.
Three Things Hoteliers Should Know About Creating Healthy Hotels
Although the hotel industry is notoriously slow to adopt new technology, that hasn’t stopped engineers, developers, and other experts from working on solutions that make hotel operations better and more efficient. Now, though, with...
Check Out: The Lobby at Kinley Cincinnati Downtown
In a historic, adaptive-reuse building in the Over-the-Rhine neighborhood of Cincinnati, Ohio, is Kinley Cincinnati Downtown, a lifestyle and boutique hotel that conveys the energy of the city. The name “Kinley” stems from the...
Three Things Hoteliers Should Know About Unjustified Chargebacks
Since chip-and-PIN technology became mandatory in the United States, the standards for contesting credit card chargebacks have changed. Chip technology has become essential to provide proof of purchase, making merchants responsible for any reported...
AHLA Forum: Experts See Recovery on the Horizon
The American Hotel & Lodging Association (AHLA) hosted its latest Forum Speaker Series panel, "Consumer and Business Travel Trends in 2021 and Beyond," on Tuesday, January 26, during which experts forecasted economic recovery for...
Chip Rogers on Why Hotels Would Make Good Vaccination Sites
Last week, the American Hotel & Lodging Association (AHLA) sent a letter to the Biden Administration, the National Governors Association (NGA), and other government officials offering hotels as potential COVID-19 vaccination sites. Hotels have...