Hicham Jaddoud
Dr. Hicham Jaddoud, MBA, CRDE, is senior director of hospitality with North Star Mohican Casino & Resort.
Giving Attention To Hotel Employee Retention
Staff shortages in hospitality organizations can contribute to low employee morale, inconsistent service quality, and poor guest experiences. Furthermore, the lack of trained and committed workers can hinder the ability of an organization to...
Recruiting and Keeping Qualified Hospitality Employees
Hospitality is one of the oldest industries, one that has continued to thrive because hoteliers understand and embrace the need to innovate, evolve, and respond to changing guest tastes and expectations, diversity demands, and...
What Do You Do With an Intoxicated Guest?
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What do you do with an intoxicated guest?
"Recently, a guest who was visibly intoxicated walked through my hotel’s lobby. This person was stumbling, slurring, and approaching other...