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Ellen Meyer

Jon Bortz

Amplifying the Voice of the Industry: Jon Bortz Explains HotelPAC

Jon E. Bortz has served as the Chairman of the Board, President, and Chief Executive Officer of the American Hotel & Lodging Association’s (AHLA) Political Action Committee (PAC) since it formed in 2009 to...

AC Hotels “Unpacked” Campaign Appeals to Uncommon Travelers’ Senses

A new marketing campaign for AC Hotels by Marriott aims to please design-minded, entrepreneurial travelers by highlighting the thought and nuance that goes into every aspect of an AC Hotels stay. This appeal to the...
Doris Goh

LODGING Innovators: Doris Goh of Alila Hotels and Resorts

The hotel industry is defined by its movers and shakers. Whether someone introduces an industry-disrupting technology or just executes a truly flawless renovation, those are the hoteliers and properties that people will remember. Every...

Accepting Popular Payment Apps Enhances the Guest Experience

Following Luxe Hotels’ announcement that its Los Angeles and Beverly Hills hotels will be the first in the area to accept WeChat Pay and Alipay, its regional general manager Adam Sydenham explained the decision...
Gretta Brooks

Gretta Brooks on the Importance of Sales Training in Hospitality

At a time when hotel sales and marketing managers—often under pressure from their management companies or GMs—struggle to adhere to budgets while ADRs stagnate and employee costs rise, it seems that all too often...