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Christine Killion

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Christine Killion is the digital editor of LODGING.
Klaus Kohlmayr

Klaus Kohlmayr on the Future of the Guest Experience

Today’s hotels, OTAs, and other hospitality technology companies are competing fiercely with one goal in mind—to own and control the guest experience during travel. Klaus Kohlmayr, dubbed “Chief Evangelist” for IDeaS Revenue Solutions, says...
Consumer using devices and exchanging data

Six Digital Hospitality Trends for 2018

As technology continues to evolve and influence how people travel, hoteliers can expect to see shifts in digital strategies across the industry—from marketing and in-house guest interactions to how brands interact with owners. Geoffrey Ryskamp,...
Crisis preparedness and crisis management

How To Prepare Hotel Staff for Active Threat Situations

Today’s hotels face what can seem like endless threats—from natural disasters to terrorism and cybersecurity breaches. Jay Hart, the director of the Force Training Institute, leads a team of first responders, anti-terrorism, cybersecurity, defense...
HOTEL KITCHEN-SOFITEL NY - food waste

HOTEL KITCHEN Event Showcases Strategies To Reduce Food Waste

Hospitality industry professionals gathered on Monday at the SOFITEL New York to witness reduced food waste in action. Spearheaded by the American Hotel & Lodging Association (AHLA) and the World Wildlife Fund (WWF) with...
Intercontinental Downtown LA at Wilshire Grand Center

Designing a Ballroom To Maximize Revenue

Between weddings, business luncheons, and conferences, ballrooms can bring in a steady source of revenue for hotels across a variety of segments. However, without the right design and flexibility, ballrooms may not successfully attract...