Home Authors Posts by Christine Killion

Christine Killion

Christine Killion is the digital editor of LODGING.
Growing wages

Asset Managers Mostly Concerned With Rising Labor Costs

The Hospitality Asset Managers Association (HAMA) recently hosted its 2019 Spring Conference at the Marriott Marquis, Washington, D.C. from April 4-5. During the conference, HAMA highlighted the results of its Spring 2019 Outlook Survey....
Guest feedback

Three Tips for Keeping Up With Guest Feedback

Hotels today must keep up with guest feedback in real-time across a myriad of platforms ranging from social media to online review sites. Bruce Wienberg, vice president of operations at Best Western, shares three...
Guest experience

Back To Basics: Elevating the Guest Experience Starts With Mastering the Essentials

Hotel guests have never been happier. That’s not just a lofty statement—it’s a trend that J.D. Power reported in its 2018 North American Hotel Guest Satisfaction Index. Overall satisfaction jumped eight points last year,...
Celeste Ledoux, CHMWarnick

Bridging the Gap Between Hotel Asset Management and Accounting

Earlier this month, CHMWarnick, asset manager and business advisor to hotel investors, expanded its accounting services to its asset management clients, making it the only third-party hotel asset management company offering full owner-entity accounting...
Bill Wilhelm

R.D. Olson Construction Builds for the Future by Investing in its People

What stood out to Bill Wilhelm, president of R.D. Olson Construction, at the 2019 Americas Lodging Investment Summit (ALIS) was not necessarily the forecasts or talk of hotel performance and where we are in...