Casey Gale
How 70 Years Have Shaped Best Western
Over the course of 70 years, it would be easy for a major hotel chain like Best Western to grow stale. But for CEO David Kong, the company’s 70th year is merely a continuation...
Expedia Moving Beyond Distribution Service
For months, major hotel chains have been building loyalty by urging customers to book direct rather than through an online travel agency. In order to adapt to this ever-shifting online distribution landscape, Expedia is...
Checking in with Mark Elliott
In the hotel brokerage sector, Mark Elliott, president of firm Hodges Ward Elliott, is kind of a big deal. In the last 22 years, he has personally sold and/or financed more than 1,315 hotels—more...
The Key to Minimizing POS Breaches
More commonly, hotels are reporting that point-of-sale (POS) systems are being compromised by malware. In July, Omni Hotels & Resorts issued a statement that POS systems had been breached, while just this month, HEI...
Virtual Reality Stakes a Claim in Hospitality
Virtual reality: A 3-D, computer-simulated space, viewed through a headset, that users can interact with as though they’re actually there. It might sound too futuristic for the industry, but some hotel companies are already...