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Bruce Serlen

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Recovery After Tragedy: Effective Crisis Management

When Dan Donahue, vice president and managing director of The Lenox Hotel in Boston, left for work last April 15, a crisis was the furthest thing from his mind. In fact, he was looking...

DoubleTree is Capturing the Flag

As hotel transactions spike, the number of conversions is increasing. And the DoubleTree brand is conquering new territories