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Caesars Expands Rollout of Virtual Concierge Service, Ivy

Caesars Expands Rollout of Virtual Concierge Service, Ivy

LAS VEGAS–Caesars Entertainment properties in Las Vegas are using technology to enhance the guest experience with Ivy, a 24-hour virtual concierge service. With additional rollouts to Caesars Palace and The LINQ Hotel & Casino over the summer, the guest text ...

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Are Voice-Activated Assistants Worth the Investment?

Are Voice-Activated Assistants Worth the Investment?

Technology has become an ever-increasing part of the modern consumer lifestyle, continuously raising guest expectations of their hotel experience. This growing demand can be a costly challenge for the hotelier, but can also drive innovation and create opportunity. Voice technology ...

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Hotels Adopt AI with Caution

Hotels Adopt AI with Caution

AI isn’t just a buzzword at Dream Hotel Group. It just may be the future of guest services. That ultimately depends on the outcome of a pilot program to add voice-activated assistants and other AI-enabled technology into guestrooms at select ...

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Are Guests and Hotels Ready for Chatbots?

Are Guests and Hotels Ready for Chatbots?

Understanding and predicting customers’ online behavior helps travel and hospitality businesses better anticipate and meet guests’ needs. The rise of artificial intelligence (AI) presents an opportunity for hospitality brands to deploy chatbots, automated software that interacts with guests through SMS text or ...

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