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Are Guests and Hotels Ready for Chatbots?

Are Guests and Hotels Ready for Chatbots?

Understanding and predicting customers’ online behavior helps travel and hospitality businesses better anticipate and meet guests’ needs. The rise of artificial intelligence (AI) presents an opportunity for hospitality brands to deploy chatbots, automated software that interacts with guests through SMS text or ...

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Business Travelers Want More Access To Tech On The Road

Business Travelers Want More Access To Tech On The Road

Business travelers are looking for greater access to technology and cross-device integration on the road, according to a survey by Egencia, Expedia’s business travel arm. The fourth edition Egencia Business Travel and Technology Survey was conducted by Northstar, a strategic ...

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