Tag: Trends & Research
JD Power: Guest Satisfaction Declined in F&B and Staff Service
Throughout the pandemic, hotel operators reduced staff and services as they adjusted to reduced demand. Guests often reacted negatively to these changes as evidenced...
HotStats: Global Hotel Performance Improves Monthly
According to HotStats, global hotel performance is improving month-over-month. The hotel industry's pressing concern is if that trend will continue through a difficult period....
Reimagining Travel: Attracting Customers As Demand Shifts
The pandemic forced shifts in the way the world works and travels, presenting significant near-term challenges that unlock opportunities for hospitality businesses to reimagine...
Expedia Group Media Solutions Publishes Q2 2021 Travel Recovery Trend Report
SEATTLE—Expedia Group Media Solutions, the travel advertising platform connecting marketers with travelers across the Expedia Group brand, released its Q2 2021 Travel Recovery Trend...
J.D. Power: North American Hotel Guests Want Pre-Pandemic Amenities Back
Frontline hotel staff did not have an easy job during the past year. Tasked with enforcing mask mandates, reminding guests which services were temporarily...