Home Tags Service recovery

Tag: service recovery

service recovery

Service Sells: The Psychology of Service Recovery in Hospitality

Consumer psychology is a fascinating thing. Brands across industries harness the deeply rooted needs, desires, and even fears of the public to sell things...

Capturing Real-Time Guest Feedback and Service Recovery

Most hotel managers look at post-stay reviews and survey feedback as a source of truth on how frontline teams are performing. Whether it’s positive...
Advertisement