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Using the Customer Experience to Drive ROI

The heart of hospitality is all about human connection and creating experiences that are memorable and authentic. Delivering this level of service requires effort,...

Thoughtful Renovation Practices Ensure Hoteliers Make 
the Most of Property Updates

While many hoteliers may inwardly groan at the cost of a full-property renovation, giving a hotel a facelift is a great way to boost...

Trimming the Fat

When Cambria Suites owners expressed concerns that they weren’t making money on food and beverage, the brand realized it was time to create a...