Tag: research
Eight Travel Predictions for 2019
Booking.com has revealed eight travel predictions for 2019 based on 163 million verified guest reviews and research from 21,500 travelers across 29 countries.
“2019 is...
Cornell Center for Hospitality Research Publishes Hotel Brand Reputation Analysis
Ithaca, N.Y.—Cornell University’s Center for Hospitality Research has released an index and analysis of hotel brand reputation in the United States and Canada, revealing...
Loyalty Is on the Decline While Customer Expectations Are on the Rise
SAN MATEO, Calif.—Medallia, Inc. together with market research company Ipsos recently shared the findings from its Customer Experience Tipping Point survey. More than 8,000...
Survey Asks Hospitality Professionals to Weigh in on Emerging Tech
As new technologies are made available to improve customer satisfaction at hotels, many industry professionals are weighing in and preparing for impending changes to...
Study Finds Problem Solving Leads to Greater Customer Satisfaction
COLUMBIA, Mo.–Recent studies suggest that improving customer experiences is becoming a top priority for businesses, with some reports even predicting customer experience will soon...