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Shiny Releases Second Annual 2024 State of Tipping Report to Highlight Trends

AUSTIN, Texas—Shiny released its second annual report on tipping for the hospitality industry. Entitled Harnessing Tipping Data to Empower and Motivate Hospitality Workers, the report...

Marriott Publishes Annual Serve 360 Report

Marriott International, Inc. published its 2023 Serve 360 Report highlighting data as of year-end 2022 and shared the company’s continued progress on its environmental,...
profit

MDO Releases Profit Management Report for Hoteliers

BETHESDA, Maryland—MDO, in collaboration with Stayntouch and Revenue Analytics, has released “The Hotel Profit Playbook: Data-Driven Strategies to Move Beyond Rooms Revenue,” a report...
Loyalty Program

CBRE: Loyalty Programs Should Help Soften Impact of Economic Downturn on Hotel Sector

A record number of loyalty program members should help hotel brands lower their customer acquisition costs, increase direct-to-consumer engagement and offset any occupancy shortfalls...
Black representation in hospitality

Castell Project Releases ‘Black Representation in Hospitality Leadership 2022’ Report

ATLANTA—Officials of Castell Project, Inc., a 501(c)3 nonprofit organization dedicated to accelerating the careers of women professionals in the hospitality industry, released the “Black...
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