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Are Guests and Hotels Ready for Chatbots?

Understanding and predicting customers’ online behavior helps travel and hospitality businesses better anticipate and meet guests’ needs. The rise of artificial intelligence (AI) presents an...

Expanding Bandwidth to Keep Up with Guests’ Tech Needs

A decade ago, guests may have brought their laptops along on a business trip. Today, they’re bringing their smart phone, tablet, smart watch, laptop,...

Google Updating Hotel Review Format

Google has announced its intention to roll out a new user interface and feature set around hotel reviews. Earlier in May, the search engine...

Industry Struggles to Track Travelers Across Devices

Tracking the online behavior of travelers across a range of devices remains a significant challenge for the travel and tourism industry, according to a...

Renaissance Hotels Launch Interactive Online Game

Last year, Renaissance Hotels rolled out a global ad campaign that encouraged guests to "Live Lift to Discover." To continue promoting that message, the...
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