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IHG Hotels & Resorts Deploys Medallia Zingle Across its Portfolio

SAN FRANCISCO—Medallia, Inc. announced that IHG Hotels & Resorts has selected Medallia Zingle as a vendor for all brands and service levels across its...
technology connected

Hyatt Deploys Medallia Zingle Intelligent Messaging Across Global Portfolio

SAN FRANCISCO — Medallia announced that more than 1,000 Hyatt properties will deploy Medallia Zingle's messaging platform. In collaboration with Medallia Zingle, Hyatt guests around...

Loyalty Is on the Decline While Customer Expectations Are on the Rise

SAN MATEO, Calif.—Medallia, Inc. together with market research company Ipsos recently shared the findings from its Customer Experience Tipping Point survey. More than 8,000...
Consumer using devices and exchanging data

Six Digital Hospitality Trends for 2018

As technology continues to evolve and influence how people travel, hoteliers can expect to see shifts in digital strategies across the industry—from marketing and...

Survey Finds Social Media Boosts Hotel Occupancy by 2x

PALO ALTO, Calif.—Hotel properties that actively engage with social media reviews grow occupancy at double the rate of properties that don’t, according to a...