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Lorena Kurtjian Hernandez

Optimizing the Customer Experience: Lorena Kurtjian Hernandez on Medallia’s Mission and the Latest Industry...

Lorena Kurtjian Hernandez is the global solution principal focused on Travel & Hospitality and Restaurants at Medallia. She is an ardent advocate of marrying...
Laptop with code on screen hanging over icons programming app, software development, web coding. Isometric conceptual illustration about collaboration work via internet or cloud storage. Remote work. (Laptop with code on screen hanging over icons prog

IHG Hotels & Resorts Deploys Medallia Zingle Across its Portfolio

SAN FRANCISCO—Medallia, Inc. announced that IHG Hotels & Resorts has selected Medallia Zingle as a vendor for all brands and service levels across its...
technology connected

Hyatt Deploys Medallia Zingle Intelligent Messaging Across Global Portfolio

SAN FRANCISCO — Medallia announced that more than 1,000 Hyatt properties will deploy Medallia Zingle's messaging platform. In collaboration with Medallia Zingle, Hyatt guests around...

Loyalty Is on the Decline While Customer Expectations Are on the Rise

SAN MATEO, Calif.—Medallia, Inc. together with market research company Ipsos recently shared the findings from its Customer Experience Tipping Point survey. More than 8,000...
Consumer using devices and exchanging data

Six Digital Hospitality Trends for 2018

As technology continues to evolve and influence how people travel, hoteliers can expect to see shifts in digital strategies across the industry—from marketing and...
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