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housekeeping

How Do You Know When Your Housekeepers Are in Duress?

For many lodging properties, the housekeeping department employs more associates than any other, often numbering in the dozens or even hundreds. And most of...

Room Attendant Oversights That Really Irritate Guests

As the poet Emily Dickinson reminded us, “If you take care of the small things, the big things take care of themselves.” Indeed, often...
bed bug

Staying Vigilant: Housekeeping’s Role in Creating a Bed Bug-Free Haven

In the hospitality industry, maintaining a clean and comfortable environment for guests is extremely important. However, one persistent challenge that can mar the reputation...
guestroom cleaning protocol

The New Guestroom Cleaning Protocol

As hotels continue to struggle to fully staff their housekeeping departments in a post-COVID environment, many properties are opting to offer guestroom cleaning only...
guestroom use strategy

Good Housekeeping: Developing a Rotational Guestroom Use Strategy

Hotels typically do not run full occupancy daily. A unified strategy between the housekeeping department and the front office can stratify which guestrooms should...
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