Tag: Financial Advice and News
The Link Between Loyal Customers and Market Share
Revenue Generated Index is the key performance measure used by hotel companies to track changes in market share relative to competitors. But equally important...
AETHOS Consulting Evaluates Hospitality CEO Performance
NEW YORK—Using a proprietary pay-for-performance model, hospitality advisory firm AETHOS Consulting Group has just released its 2016 report evaluating the performance of top CEOs...
Best Practices: Room Service and Upselling
From airlines to fast food restaurants, all kinds of businesses use upselling and cross-selling to increase their business’ growth and profitability. However, these are...
Upscale Chains Experience Strong Year
The U.S. lodging industry is in the later part of the economic cycle and questions about the longevity and health of the industry are...
Fraudulent Use of Chargeback Rights
The mantra of many hotel owners striving to provide customers with excellent service is, “The customer is always right.” But what happens when the...