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Scott Stone

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Top Ways to Reduce Hospitality Fraud Losses in 2017

The travel and hospitality industries are notoriously high-risk. Factors like high average ticket amounts and long fulfillment time horizons compound with high average chargeback rates to create above average losses to fraud. But hotels...

Omnichannel Cohesion Through Payments Technology

Guests expect a cohesive experience across every channel. Whether it’s at the hotel, online, or on their mobile device, the interaction must be seamless and secure. A critical facet of a hotel’s omnichannel efforts...

Examining the Costs of Chip Liability

It’s been over a year since the U.S. EMV liability shift of October 2015 and the chip rollout has been challenging, to say the least. In this post-liability shift climate, hotel owners and managers...

Fraudulent Use of Chargeback Rights

The mantra of many hotel owners striving to provide customers with excellent service is, “The customer is always right.” But what happens when the customer is wrong? The hotel industry experiences one of the highest...
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