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hotel apps and websites

J.D. Power: Many Hotel Apps and Websites Lag in User Experience

When it comes to customer satisfaction, many hotel apps and websites created by legacy brands are lagging those of OTAs and industry disruptors, according...
Guest experience

Back To Basics: Elevating the Guest Experience Starts With Mastering the Essentials

Hotel guests have never been happier. That’s not just a lofty statement—it’s a trend that J.D. Power reported in its 2018 North American Hotel...
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