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Resilience

Planning for Resilience in Hospitality

The current pandemic is testing the resilience of the travel sector more than most other industries. While hospitality performance is expected to take a...
2020

Hotels: Learn From the Past and Prepare for the Future

The following article is from the perspective of Marco Benvenuti, co-founder of Duetto. The COVID-19 pandemic is a black swan event—unprecedented in scale and impact. It...
Crisis Management

Crisis Management

No one in any type of business likes to think about all the things that can go wrong over the course of a day....
Crisis communications

Responding To a Crisis

Have a question for our experts? Submit it here. How should I publicly respond to a crisis at my hotel?  Fortune favors the prepared, so when...
Crisis

Making Sure Employees Can Communicate in a Crisis

Hotels promise to provide guests with a comfortable stay, and hotel employees are responsible for making that happen. However, like many other industries, hospitality...