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High-Tech Housekeeping
What’s most important to hotel guests? You’ll get no penalty if the word “service” immediately came to mind. Guest service is and always will remain the essence of hospitality, but in this age of...
Optimistic Feelings
Despite inconsistent economic news, increases in lodging demand and property-level net operating income (NOI) have most industry participants feeling optimistic that hotel property values are heading upward. An analysis of the 2011 edition of...
Sustainable Style
The sustainable food movement is growing fast—literally. Today, more hotels are introducing fresh farm-to-table elements into their restaurants and incorporating organic foods into their everyday business practice. Enthusiastic chefs and knowledgeable hotel staff are...