William D. Frye
Dr. William D. Frye is a hospitality educator, researcher, consultant, and former hotel general manager. He is the co-author of AHLEI’s housekeeping textbook Managing Housekeeping Operations.
Essential Topics to Cover in Daily Pre-Shift Meetings
Pre-shift meetings are a fundamental and indispensable means to convey important info to all housekeeping employees regarding that day’s business and priorities. Here are several essential topics for supervisors to cover:
Uniform Check and Room...
3 Ways to Show Appreciation to Housekeeping Staff
Given the repetitive nature of housekeepers’ work, finding ways to motivate staff can be challenging. By offering various and unique incentives for short periods of time, managers can seek to increase productivity levels and...
What Are Your True Variable Costs Per Occupied Room?
Knowing the average, actual costs incurred per occupied guestroom enables a manager to make more prudent pricing and marketing decisions and to monitor expenses. Variable costs may range from $12 per room night for...
The Do’s and Dont’s of Cleaning Stayover Rooms
When it comes to guests’ personal items, it can be confusing for room attendants to decipher what’s off limits. Here’s a list of do's and don’ts when servicing stayover rooms:
DO TOUCH
Trash. Empty all trash...
Spring Cleaning: Complete Those Often-Overlooked Tasks
April is the ideal month for housekeeping departments to focus on those projects that often go overlooked most of the year. Now that winter is over, focus on knocking out this list of spring...