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Raquel Ortiz

Raquel Ortiz is director, financial performance at STR.
profitability trends

4 Profitability Trends: Bottom Lines Have Improved but Expenses Continue to Grow

Through the third quarter of 2023, the U.S. hotel industry showed some continuation of profitability trends as well as new developments in the data that aligned with the start of corporate travel season. Margins are...

Rising Labor Costs: Drivers Include Inflation, High Minimum Wage, and More Hours Worked

Less spending on labor has been a big reason why U.S. hotel profit margins have held strong, but that spend is on the rise with labor costs growing at a compound monthly rate of...

F&B Operations Are Back But Profit Margins Remain Far From Pre-Pandemic Levels

Throughout most of the pandemic recovery period, food and beverage (F&B) revenues have been the largest piece missing from the hotel profitability puzzle. Groups, events, and business travel went from thriving to nonexistent, contributing...
Room service

Empty Plates: F&B Revenues Have Taken a Heavy Hit

Hotels’ food and beverage (F&B) operations are often a vital part of ancillary business, especially in full-service hotels that host meeting and convention groups. While the pandemic has greatly affected all of a hotel’s...

How Full-Service Independents Compare to Full-Service Chain-Affiliated Hotels

Many independent hoteliers will cop to considering what it would be like to convert their hotels into chain-affiliated properties. With this common musing comes this question: How do independent hotels compare to their chain-affiliated...