Robin McLaughlin
Robin McLaughlin is digital editor of LODGING.
Hilton and Cengage Help Employees Earn a High School Diploma
Many hospitality workers are fortunate to receive higher education–however, a percentage of workers who never completed high school are often left without access to promotions or executive positions throughout their careers. Hilton found within...
Making Hotel Bars Stand Out on Super Bowl Sunday
Whether they're looking for greasy food, cheap drinks, or an energized crowd, empty-stomached football fans will be flocking to bars and restaurants across the country on Super Bowl Sunday. Popular bars will be hit...
Deloitte Analysts Weigh In on the Future of the Travel Industry
Deloitte recently released its 2018 Travel and Hospitality Industry Outlook on the state of restaurants, hotels, and airlines and how these industries will perform this year. Two leaders of Deloitte's travel, hospitality, and leisure...
Check-in Trends
Mobile check-in and kiosks are becoming more popular throughout the hospitality and travel industries. However, guests sometimes have issues with the evolving technology, especially if they don’t travel frequently. According to Scott Koster, regional...
Improving Front Desk Operations Starts with an Empowered Team
The front desk experience can make or break a guest’s hotel stay. When the process is done right, the guest is delighted, either from a fantastic interaction with a friendly associate or a quick...