Kristi White, Chief Product Officer, Knowland
Revamping Hotel Sales Teams in 2022
Recently in a conversation with sales leaders from some of the largest hotel management and ownership groups in the country, an interesting trend asserted...
Finding the Right Fit: Transactional or Relationship Selling
As many are predicting a U.S. travel surge for summer 2021 following the COVID-19 pandemic, the hospitality industry is moving into the next phase...
Asset Protection: Investing in the Hotel Sales Team
With the rollout of new COVID-19 vaccines, optimism is beginning to replace the malaise that has embroiled the hospitality industry since the beginning of...
Keeping the Smile in ‘Service with a Smile:’ How to Deliver Service Beyond the...
What has happened to customer service? It is the essence of, and foundation upon, which our industry has been built. Excellent customer service is...
Five Things Meeting Planners Want From Hotels That Are Reopening
Hoteliers have been cautiously preparing to re-open, carefully following guidelines when putting into place COVID-19 mitigation plans. Transparency throughout this process is critical, particularly...