Kristi White, Chief Product Officer, Knowland
Revamping Hotel Sales Teams in 2022
Recently in a conversation with sales leaders from some of the largest hotel management and ownership groups in the country, an interesting trend asserted itself into the conversation. Sales leaders are being asked to...
Finding the Right Fit: Transactional or Relationship Selling
As many are predicting a U.S. travel surge for summer 2021 following the COVID-19 pandemic, the hospitality industry is moving into the next phase of recovery. Some hoteliers are looking to reevaluate roles while...
Asset Protection: Investing in the Hotel Sales Team
With the rollout of new COVID-19 vaccines, optimism is beginning to replace the malaise that has embroiled the hospitality industry since the beginning of the global pandemic. Stronger-than-anticipated leisure demand in the fall of...
Keeping the Smile in ‘Service with a Smile:’ How to Deliver Service Beyond the...
What has happened to customer service? It is the essence of, and foundation upon, which our industry has been built. Excellent customer service is quickly becoming a thing of the past. We see it...
Five Things Meeting Planners Want From Hotels That Are Reopening
Hoteliers have been cautiously preparing to re-open, carefully following guidelines when putting into place COVID-19 mitigation plans. Transparency throughout this process is critical, particularly when it comes to communications with meeting planners.
Below are five...