Gavin Philipp
Gavin Philipp is vice president of operations at Charlestowne Hotels.
Building Strong and Strategic Community Partnerships
A quality relationship with the local community is an essential element for success for any hotel. A community relationship ensures a property has clear visibility in its respective market, which is key in a...
How To Handle an Angry Guest
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What’s the best way to handle an angry and aggressive guest?
In hospitality, the road to success is paved with well-handled mistakes. In fact, great hotels and...