Ellen Meyer
Staying Ahead of Battery Failure
Hotels depend on battery power for numerous devices throughout their properties, including emergency lighting, door locks, and panic buttons, as well as soap dispensers,...
The Value of Opting Out
Many of the changes most apparent now in housekeeping—movement away from plastic bottles for water and amenities, “eco-friendly” optional linen changes, and technology for...
A Dual Target: Hotel Executives on What It Takes to Be ‘Bleisure’ Ready
The portmanteau “bleisure”—a mashup of “business” and “leisure”—denotes a phenomenon for our time, a time when technology makes it possible to work, even long-term,...
All About Service: The Golden Hotel’s Tim Gerhold on the Hospitality Road Taken
Tim Gerhold, general manager, The Golden Hotel, Ascend Hotel Collection in Golden, Colorado, definitely has the often-mentioned hospitality gene. That guest-first sensibility was on...
Manifesting Destiny: The Indigo Road’s Program to Bring Team Members to the Next Level
Nearly every hospitality leader mentions a special quality sought in prospective team members, one that’s generally universal within their own ranks. Yet, as Jennifer...