Ellen Meyer
How Accor’s New Loyalty Program Caters to Evolving Preferences
So, what could be new in loyalty programs? That’s what LODGING wanted to know in speaking to Jeff Doane, senior vice president, sales and marketing, North and Central America at AccorHotels about the rollout...
Checking in With Susan Santiago of Hyatt Hotels
Susan Santiago, senior vice president of operations, Miraval Resorts, Americas, for Hyatt, trained for a career in childhood education, but a family tragedy turned her life upside down and toward what she realized was...
Jeff Wagoner Is Leading a Storied Beach Brand Into the Future
Closing in on his second year as president and chief executive officer of Outrigger Hospitality Group, LODGING’s 2019 Person of the Year, Jeff Wagoner, looks back on the 40 years that led to this...
Easing Employees Through the Kokua-Filament Merger With Transparency
At the 2019 Lodging Conference in September, the hotel management company Kokua Hospitality, LLC, announced that it has merged with Filament Hospitality to become the hybrid third-party management company Sightline Hospitality. According to Kirk...
Hilton’s Top-Down and Bottom-Up Approach to Its ‘Ambitious’ Sustainability Goals
As Executive Vice President and President of the Americas, Danny Hughes oversees Hilton’s interests across North, Central, and South America, with a focus on enhancing the company’s managed portfolio. Yet, as the 30-year Hilton...
