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Ellen Meyer

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Accepting Popular Payment Apps Enhances the Guest Experience

Following Luxe Hotels’ announcement that its Los Angeles and Beverly Hills hotels will be the first in the area to accept WeChat Pay and Alipay, its regional general manager Adam Sydenham explained the decision...
Gretta Brooks

Gretta Brooks on the Importance of Sales Training in Hospitality

At a time when hotel sales and marketing managers—often under pressure from their management companies or GMs—struggle to adhere to budgets while ADRs stagnate and employee costs rise, it seems that all too often...

Hospitality Training Gives Youth Tools to Advance Careers and Improve Lives

The International Youth Foundation (IYF), in partnership with Hilton and the Center for Strategic and International Studies, created the first Global Youth Wellbeing Index in 2014. This study measured the crucial environmental factors that...
Hampton-Inn-and-Suites-Chattanooga

How Business Intelligence Platforms Can Streamline Reporting and Improve Performance

In the hotel industry, almost every single interaction—whether it be between team members and guests or between team members who work in different areas of the property—can be recorded and analyzed. With the right...

Partnership with TRX Continues Westin’s Longstanding Commitment to Wellness

A new partnership between Westin Hotels & Resorts and TRX fitness enhances the hotel’s ability to support the fitness routines of guests—especially runners—when they are on the road for business or pleasure. The hotel already had...
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