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Caili Birdsall

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In 2016, Sourcing Qualified Talent a Top Priority

The U.S. hotel industry put on a strong performance in 2015, with occupancy, average daily rate, revenue per available room, and other benchmarks hitting all-time highs. Increases in occupancy, in particular, have a profound...

Spending Money Where the Guest Perceives It

When it comes to renovations, savvy owners are investing their money in design aspects that matter most to guests. Nunzio DeSantis, executive vice president and director of HKS Hospitality Group, shares his perspective on...

Lock it Down: Hotel Security Trends

Over the years, guests have watched hotel security become more comprehensive and technologically advanced. Cameras, electronic door locks, and digital room safes are all now standard fare. Keeping guests and their belongings safe and...

Merging Business and Hospitality Education

If you were to roll out a map and place a pin on every hospitality program offered at a university or college around the world, you would need about 1,000 push pins. And if...

The Developing Story: Nashville

Due to its vibrant country music scene, Nashville, Tenn., is known to many as “Music City.” However, this booming metropolis is home to more than just successful singers and songwriters. Health care, banking, insurance,...
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