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How to Face Fallout from a Data Breach

How to Face Fallout from a Data Breach

Chris Zoladz founded Navigate LCC, an information protection privacy consultancy, eight years ago to help clients create and refine data breach response plans. According to Zoladz, when a hotel is victim to a cyber attack, it can take anywhere from ...

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Top 10 Hotel Technology Trends to Watch

Top 10 Hotel Technology Trends to Watch

Hotels are exploring innovative technologies to better serve guests throughout their stay and help them remain top of mind with consumers. Chains, in particular, are making large-scale technology investments to enhance their own competitive advantage. With the promise of creating ...

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Voice Recognition Technology in Hotels

Voice Recognition Technology in Hotels

According to industry experts, voice recognition technology—like that leveraged in Amazon’s Echo device or even in the voice-to-text software found in most smartphones—is almost certain to be one of the next big technologies to enter the hospitality space. But how ...

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Labor Leaders Talk Tomorrow’s Technology

Labor Leaders Talk Tomorrow’s Technology

At UniFocus’ Annual Partner Conference, labor leaders discussed what they think technology in the hospitality industry will look like five years from now. Kirk Gautreau, vice president of corporate operations at Towne Park, says: “Signs tell us that we are moving to ...

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Are Guests and Hotels Ready for Chatbots?

Are Guests and Hotels Ready for Chatbots?

Understanding and predicting customers’ online behavior helps travel and hospitality businesses better anticipate and meet guests’ needs. The rise of artificial intelligence (AI) presents an opportunity for hospitality brands to deploy chatbots, automated software that interacts with guests through SMS text or ...

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