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AccorHotels Joins Forces with LinkedIn

AccorHotels Joins Forces with LinkedIn

In a major partnership, AccorHotels has joined forces with LinkedIn to enrich its mobile app with an unprecedented new service for travelers. All AccorHotels’ guests can use this new feature, Business Check powered by LinkedIn, to create and facilitate business ...

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InterContinental Hotels Launches Multi-Sensory Platform

InterContinental Hotels Launches Multi-Sensory Platform

NEW YORK—InterContinental Hotels & Resorts, part of InterContinental Hotels Group (IHG), along with digital agency Mirum, has launched the first in a series of a multi-sensory journeys across InterContinental Hotels & Resorts properties around the world, to discover stories that ...

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Expedia Unveils Value Add Promotions for Hoteliers

Expedia Unveils Value Add Promotions for Hoteliers

SEATTLE—Expedia, Inc., the world’s largest travel company, is rolling out its Value Add Promotions tool on Expedia PartnerCentral. With Value Add Promotions, hotel partners can better promote their property and increase their demand across Expedia, Inc. brands and while maximizing ...

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How Long is Too Long to Leave Guests Hanging?

How Long is Too Long to Leave Guests Hanging?

NEW YORK—Guests have a right to complain if hotel staff does not respond to their text requests in about 12 minutes, to emails in 26 minutes, and via social media in 27 minutes or less, according to research compiled by ...

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Examining the Costs of Chip Liability

Examining the Costs of Chip Liability

It’s been over a year since the U.S. EMV liability shift of October 2015 and the chip rollout has been challenging, to say the least. In this post-liability shift climate, hotel owners and managers are incurring costs at every turn; ...

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Hotel-OTA Competition Improves Focus on Distribution

Hotel-OTA Competition Improves Focus on Distribution

When the CEOs of Expedia and Marriott International gave separate talks at the Skift Global Forum last month, they downplayed the competition between hotels and online travel agencies, but there’s a little more to the story than they let on. ...

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