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Temkin Group Releases 2018 Hotel Customer Experience Ratings

Temkin Group Releases 2018 Hotel Customer Experience Ratings

WABAN, Mass.—Holiday Inn Express and Marriott hotels have the highest customer experience ratings in the 2018 Temkin Experience Ratings, an annual customer experience benchmark of companies based on a survey of 10,000 U.S. consumers. Out of the 20 hospitality companies included in this ...

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Forbes Travel Guide Names 2018 Star Rating Award Winners

Forbes Travel Guide Names 2018 Star Rating Award Winners

ATLANTA—Forbes Travel Guide has released its 60th list of Star Rating winners, recognizing top properties and services around the world. A total of 199 hotels received the five-star award, including 27 new five-star hotels, 70 new four-star hotels, and 76 ...

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Google Updating Hotel Review Format

Google has announced its intention to roll out a new user interface and feature set around hotel reviews. Earlier in May, the search engine started testing new review features for hotels, including displaying third-party reviews in a carousel format and ...

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