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Warm and Gracious

For Jennifer Robbins, success is all about engagement. As general manager of the DoubleTree by Hilton in Naples, Fla., Robbins doesn’t think her management style is unique, but she does bring a somewhat unique outlook to engaging her staff. “I ...

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Staffing for Prosperity

In 2010, it was the ability of U.S. hotel managers to control labor costs that was the driving force behind the subdued 3.4 percent increase in total operating expenses posted by the properties in our Trends® in the Hotel Industry ...

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Thinking Differently About Design

A positive outlook promotes positive output, and we’ve seen this reflected visually in the trends of the hospitality industry for 2012. There is a dynamic feeling of hope and growth in the lodging business, giving the industry the confidence it ...

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The Broadmoor’s Big Renovation

For Steve Bartolin, president of The Broadmoor, the recently announced $60-million renovation that is scheduled to take place over the next two years is just another step in the evolution of the historic Colorado Springs resort. “If you look at ...

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Smarter WiFi

When the Mandarin Oriental hotel opened in Manhattan in 2003, guests were hardly clamoring for wireless Internet access. But a few years later, Apple released the iPhone and Amazon launched its Kindle e-reader. Then came the iPad, and suddenly guests ...

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4 Questions for Cody Bradshaw, Starwood Capital Group

The Hospitality Asset Managers Association (HAMA), an organization of professionals responsible for proactively increasing asset values on behalf of hotel owners worldwide, launched the Certified Hotel Asset Manager (CHAM) designation in April. Created in conjunction with some of the world’s ...

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