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Four Tips To Help Guests Book Smarter

Four Tips To Help Guests Book Smarter

Hoteliers can share the following tips with guests to help them avoid fraudulent booking practices. 1. Look before you book. Some of these booking sites will go so far as to use the hotel’s brand name in the URL. Take ...

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Are Guests and Hotels Ready for Chatbots?

Are Guests and Hotels Ready for Chatbots?

Understanding and predicting customers’ online behavior helps travel and hospitality businesses better anticipate and meet guests’ needs. The rise of artificial intelligence (AI) presents an opportunity for hospitality brands to deploy chatbots, automated software that interacts with guests through SMS text or ...

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