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Spending More on Housekeeping Doesn’t Make Hotels Cleaner

The M3 Center for Hospitality Technology and Innovation at the University of South Florida Sarasota Manatee (USFSM) recently published its Gradebook for Cleanliness in...
Service scores / guest satisfaction / J.D. Power

Five Front Desk Face-Forward Focus Items to Drive Service Scores

Like the adage "a picture is worth a thousand words," a positive review is worth a thousand room nights for hotels. Good feedback about...