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Principal–Agent Relationships: Examining a Hotelier’s Liability for the Acts of Its External Service Providers

Hotel companies sometimes hire independent entities—persons or firms—to provide certain guest services. In most such cases, the laws of agency are in play: the...

Planning for Resilience in Hospitality

The current pandemic is testing the resilience of the travel sector more than most other industries. While hospitality performance is expected to take a...

ForWard Fireside Chat: Building Meaningful Relationships Remotely

As the pandemic continues to make face-to-face meetings impossible, the second in the AHLA’s virtual ForWard fireside chat series tackled the challenges of building...