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Online Star Rating

How Can a Hotel Improve Its Online Rating?

Have a question for our experts? Submit it here. How can I improve my hotel's online star rating? "How can I improve my hotel's online star...
Hotel search - TripAdvisor and Trip.com - booking

Guest Ratings Hold More Weight Than Brand Value, Expedia Study Finds

Seattle, Wash.—A new study of more than 900 consumers found that when it comes to hotel property selection, price and guest ratings carry more...
Five-star hotels

Forbes Travel Guide Names 2019 Star Rating Winners

ATLANTA—Forbes Travel Guide today debuted its 61st annual list of Star Rating winners. The 2019 award recipients include 21 new Five-Star hotels, 49 new...
Hotel Emma, Preferred Hotels & Resorts

TripAdvisor Names the “Most Excellent” Hotel Chains

NEEDHAM, Mass.—TripAdvisor this week announced the "Most Excellent" hotel chains that have the highest percentage of TripAdvisor Certificate of Excellence recipients globally. Now in...
survey results - customer experience

Temkin Group Releases 2018 Hotel Customer Experience Ratings

WABAN, Mass.—Holiday Inn Express and Marriott hotels have the highest customer experience ratings in the 2018 Temkin Experience Ratings, an annual customer experience benchmark of companies based...