Tag: J.D. Power
J.D. Power: Guest Satisfaction at Third-Party Managed Hotels Significantly Improves
TROY, Michigan—According to the J.D. Power 2024 North America Third-Party Hotel Management Guest Satisfaction Benchmark, overall guest satisfaction with branded hotels run by the...
J.D. Power: 2024 NAGSI Study Shows Travelers Are Paying More for Hotel Rooms
TROY, Michigan—With an average daily rate (ADR) for a U.S. hotel room of $158.45 in May 2024—the second-highest month ever behind $159.01 in October...
J.D. Power: Travel Apps Lag Behind Those of Other Industries
TROY, Michigan—Travel apps and websites rely on digital tools used by travelers, including QR codes used to board planes to rental car locations and...
J.D. Power: Hotel Guests Are Satisfied With Guestroom Quality and Staff Service
TROY, Michigan—After several years of challenging business conditions, which caused much of the hospitality industry to scale back on capital expenditures, hotel management companies...
J.D. Power 2023 NAGSI Study Reports U.S. Hotel Occupancy Will Almost Reach Pre-Pandemic Level
TROY, Michigan—With average U.S. hotel occupancy on track to reach 63.8 percent in 2023, just shy of the pre-pandemic level of 65.9 percent, business...