Tag: guest engagement technology
Lodging On Demand – Episode 27: The Post-COVID Housekeeping Model
LODGING Editor Christine Killion spoke with Del Ross, Chief Revenue Officer, Hotel Effectiveness, about the pandemic’s impact on the hotel housekeeping model and how...
Beware of Guest Engagement Technology That Disengages Guests
It’s called The Singularity—the point at which Artificial Intelligence (AI) is indecipherable from human intelligence, essentially meaning that we as humans can’t tell the...