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Nelson Brooks

Nelson Brooks leads business development efforts in North America for Local Measure, a hospitality guest experience software platform. His expertise is helping hotel clients understand guest feedback in real-time and create meaningful connections across the industry.
Chatbot - guest engagement technology

Beware of Guest Engagement Technology That Disengages Guests

It’s called The Singularity—the point at which Artificial Intelligence (AI) is indecipherable from human intelligence, essentially meaning that we as humans can’t tell the difference between our friends and our robots. Some scientists believe...