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women traveler, check in or paying at front desk. Her receiving a hotel room key from Customer service representative.

The Power of Personalization

According to a 2021 McKinsey & Company report, companies who excel at personalization generate 40 percent more revenue from those activities than companies who...
Cybersecurity risks, data collection, data security

HFTP Forms Task Force to Develop Guidance on Secure Data Collection and Use

AUSTIN, TEXAS — The movement toward high-tech solutions to engage guests and customers has increased in the hospitality industry and has especially accelerated over...
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