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TripAdvisor Names the “Most Excellent” Hotel Chains

NEEDHAM, Mass.—TripAdvisor this week announced the "Most Excellent" hotel chains that have the highest percentage of TripAdvisor Certificate of Excellence recipients globally. Now in...

Loyalty Is on the Decline While Customer Expectations Are on the Rise

SAN MATEO, Calif.—Medallia, Inc. together with market research company Ipsos recently shared the findings from its Customer Experience Tipping Point survey. More than 8,000...
survey results - customer experience

Temkin Group Releases 2018 Hotel Customer Experience Ratings

WABAN, Mass.—Holiday Inn Express and Marriott hotels have the highest customer experience ratings in the 2018 Temkin Experience Ratings, an annual customer experience benchmark of companies based...
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Study Finds Problem Solving Leads to Greater Customer Satisfaction

COLUMBIA, Mo.–Recent studies suggest that improving customer experiences is becoming a top priority for businesses, with some reports even predicting customer experience will soon...
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