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hotel apps and websites

J.D. Power: Many Hotel Apps and Websites Lag in User Experience

When it comes to customer satisfaction, many hotel apps and websites created by legacy brands are lagging those of OTAs and industry disruptors, according...

Using Apps to Improve Hotel Operations

Apps can be a great asset to any hotel—they can enable everything from making dinner reservations to booking spa appointments, arranging laundry or dry...

Study: Indirect Booking Linked To Lower Guest Satisfaction

COSTA MESA, Calif.—When guests book through an independent travel website or mobile app instead of directly with the hotel, they are more likely to...

Majority of Business Travelers Use Hotel Apps

ALEXANDRIA, Va.—Business travelers commonly use hotel apps according to a new study released today by the GBTA Foundation, the education and research arm of...

Improving the Guest Experience Through Apps

Moving beyond online bookings, hoteliers are exploring another area of the online hotel landscape: The burgeoning app market. Millennials are accustomed to apps; they...